✅ What a Reputable Mover Should Offer

• A written, binding estimate based on an in-home, in-person, or virtual (video) survey of your belongings. Never accept a verbal estimate over the phone that doesn’t include a visual assessment. Estimates should be based on weight, not cubic feet.
• Proper licensing with the Federal Motor Carrier Safety Administration (FMCSA) and your state. Their license number (MC number) should match what’s listed on the FMCSA website and be clearly displayed on the moving truck and their company website.
• A copy of the “Your Rights and Responsibilities When You Move” booklet, which is legally required to be provided by all movers. Read this thoroughly before signing any agreement.
• Valuation and transit protection options to cover your belongings during the move.
• A transparent claims process that is clearly explained and published on their website or provided in writing.
• A physical office location and a verifiable phone number—when you call, they should answer with the company’s name.
• Proof of insurance upon request, ensuring they are insured for liability and cargo.
• A Better Business Bureau (BBB) rating for their specific state. A reputable company will have a strong rating and positive customer feedback.
• A detailed written contract outlining exactly what services and materials are included in your move—no hidden fees.
• No upfront payment required. Legitimate movers collect payment upon delivery, not before loading your belongings.
• A dedicated contact person who is available to answer questions before, during, and after your move.
• Clear cancellation and payment policies, provided in writing.
• A plan to protect your home during loading and unloading—ask how they handle flooring, walls, and doorways.
• Driver contact information so you can check in on your belongings during transit.

❌ Red Flags to Watch Out For

• The moving company never conducts an in-person or virtual inspection of your belongings before providing an estimate.
• They demand a large upfront deposit to “reserve” your move—reputable movers require payment upon delivery, not before.
• Their estimate is based on cubic feet rather than weight, which is not a standard industry practice.
• They have numerous complaints and negative reviews online.
• The person answering the phone does not state the company’s name, which could indicate a scam or fly-by-night operation.
• They fail to provide the “Your Rights and Responsibilities When You Move” booklet, which is required by federal law.
• Movers arrive in a plain or unmarked truck instead of one displaying the company’s name and license number.
• The moving price seems unrealistically low—if it sounds too good to be true, it probably is.
• They hesitate to provide references from previous customers.
• They have no record or a poor rating with the Better Business Bureau (BBB).
• The license number on the truck doesn’t match the number on your written estimate, a potential sign of fraud.

Need More Information?

For additional guidance on hiring a professional mover, visit:

📌 Federal Motor Carrier Safety Administration (FMCSA): www.fmcsa.dot.gov
📌 Allied Van Lines Mover Checklists: www.allied.com/moving-resources/checklists

By following these guidelines, you can ensure your move is safe, secure, and stress-free with a trusted moving company.